Return & Refund Policy
Returns
- ✓Wrong product delivered
- ✓Product arrived damaged
- ✓Product unopened, unused, and in original packaging
- ✓Return request made within 48 hours of delivery
Refunds
- ✓Product unavailable/out of stock
- ✓Unable to fulfill order
- ✓Returned item approved and verified
- ✓3-7 business days to reflect in account
Exchanges
- ✓Damaged or incorrect items eligible
- ✓Free replacement once verified
- ✓Must be requested within 48 hours of delivery
Non-Returnable Items
- ✓Opened or used products
- ✓Products damaged after delivery
- ✓Items bought on sale/promo/clearance
- ✓Gift cards or digital products
- ✓Allergic reactions (patch test advised)
Shipping Policy
Order Processing
- •Processed within 1-2 business days
- •Weekend/public holiday orders processed next business day
Delivery Timeline
- •Within Lagos: 1-3 business days
- •Outside Lagos: 2-5 business days
- •International: 7-14 business days
Shipping Responsibilities
- •Calculated at checkout based on location
- •Not liable for courier delays
- •Not responsible for incorrect addresses
- •Will assist in resolving delivery issues
Privacy Policy
Information Collected
- ✓Personal: Name, email, phone, address
- ✓Payment: Processed via secure third-party providers
- ✓Technical: IP address, device type, browser, cookies
How We Use Data
- ✓Process and fulfill orders
- ✓Provide customer support
- ✓Improve website performance
- ✓Send updates and optional newsletters
- ✓Detect and prevent fraud
Your Rights
- ✓Access your personal data
- ✓Update or correct information
- ✓Delete your information
- ✓Opt out of marketing emails
Frequently Asked Questions
What makes Tafe Organics different?
Our products are handcrafted with clean, natural, African-sourced ingredients. We focus on gentle, effective, and sustainable skincare free from harsh chemicals.
Are your products safe for sensitive skin?
Yes! Our formulations are made with gentle, skin-loving ingredients. However, we always recommend a patch test before first use.
Are your products natural?
Yes — all Tafe Organics products are made with natural, plant-based, ethically sourced ingredients.
Do your products contain synthetic fragrances or parabens?
No. All products are paraben-free, sulfate-free, synthetic preservative-free (where applicable), and free from artificial fragrances.
How long does shipping take?
Lagos: 1-3 business days, Other states: 2-5 business days, International: 7-14 business days
Do you offer wholesale?
Yes, we offer wholesale and bulk pricing for select products. Contact us directly at support@tafeorganics.com
How do I track my order?
Once your order ships, you'll receive a tracking number via email/SMS.
What payment methods do you accept?
We accept debit/credit cards, bank transfers, and mobile money payments.
Governing Law
These Terms & Conditions are governed by the Business Act Laws of Nigeria, including the Companies and Allied Matters Act (CAMA), the Companies Income Tax Act, and the Value Added Tax Act.